iOS Download Player Help

Whether you are just looking for a guide detailing how to use your iOS Download Player or you have an issue that you need resolving, you can find the answers here.

Support

How To Guides.

Want to know how to interact with your player? We've created a bunch of short guides and videos to help you.

Install DLP

Installing Download Player is fast and simple, read our guide on how to.

Read our DLP Install guide.

Install Discover

Installing Discover is fast and simple, read our guide on how to.

Read our Discover Install guide.

Overview

General short write ups on using Download Player on iOS.

Read our overview guides.

Troubleshooting

Having problems with your iOS Download Player? Most of the issues reported to us can be easily detected and resolved on location by you. If your iOS Download Player fails to start correctly, please check the following:

Are you using a compatible iOS device?
Is your device (iPhone or iPad) connected to the internet?
Can you successfully browse to all sub domains of https://downloadplayer.net?
Is the date, time and timezone on the device correct?
Has the player's device/hardware been changed (i.e. a player reinstall performed)? If so, you will need to contact us to "reset your licence key".
Is your player on the latest software version; open the AppStore and check for any updates. Alternatively, login to your Dashboard to see the player version(s) you have installed.
Have you recently rebooted your device?
Please check the Recommended Device Settings from the install guide and apply them to your device.

Still not resolved your problems after troubleshooting? Check out our FAQs or report your problem to our technical team and we will be in touch to get you back up and playing.

Frequently Asked Questions

We have compiled a list of Frequently Asked Questions for your Android Download Player.

You should download your iOS Download Player from the AppStore. Full details can be found on the iOS Download Player Installation Guide.

Once you have installed your player and entered your install code the music will begin to play within 30-60 seconds, assuming that you have a good WiFi connection (other networks may vary). The player will continue to download and play until all of the content has completed.